Refund policy
Refund Policy
Nine months. No questions. Keep the bottles.
HisPrime corrects a deficiency, and that takes time. So we give you nine months to find out whether it worked — not thirty days.
If it didn't, we refund you in full.
How to get a refund
Email hello@hisprimehealth.com any time within nine months of your order date.
- Use the same email address you placed the order with
- Include your order number
That's the whole process.
We refund the full amount to the card you paid with, within 5 business days of your request. Your bank may take a few days more to post it.
You don't have to send the bottles back. You don't have to have finished them. You don't have to explain why. There is nothing to package, ship, or prove.
Damaged, defective, or wrong item
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email hello@hisprimehealth.com and we'll send a replacement at no cost to you. No return needed.
Wrong order or wrong bundle
If you ordered the wrong quantity or want to switch to a different bundle, email us. We'll fix it directly — you don't need to request a refund and place a second order.
Subscriptions
You can cancel a subscription any time before your next billing date, from your account page or by emailing us. Any order already shipped is covered by the nine-month refund policy above.
European Union — 14-day cooling-off period
If your order ships to the European Union, you have the statutory right to cancel within 14 days of receiving it, for any reason and without justification.
Our nine-month policy applies in addition to that right and is more generous than it. Nothing here limits or replaces your statutory rights.
Questions
Email hello@hisprimehealth.com and a person will answer.